Tenable incident

Tenable Identity Exposure - User Counts Showing as 0

Major Resolved View vendor source →

Tenable experienced a major incident on November 21, 2025 affecting Tenable Identity Exposure, lasting 3d. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 04:09 PM UTC
Resolved
Nov 24, 2025, 04:24 PM UTC
Duration
3d
Detected by Pingoru
Nov 21, 2025, 04:09 PM UTC

Affected components

Tenable Identity Exposure

Update timeline

  1. investigating Nov 21, 2025, 04:09 PM UTC

    We are aware of and actively investigating an issue with user counts showing as 0. We will provide periodic updates as our engineers continue working on this issue.

  2. monitoring Nov 21, 2025, 09:09 PM UTC

    We have implemented a fix for the issue and are monitoring the recovery.

  3. resolved Nov 24, 2025, 04:24 PM UTC

    The issue has been resolved. We are sorry for the disruption and inconvenience.