Tenable incident

Vulcan Platform: Inability to Open Support Tickets Via Email

Minor Resolved View vendor source →

Tenable experienced a minor incident on January 5, 2026 affecting US and EU, lasting 19h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 11:42 AM UTC
Resolved
Jan 06, 2026, 07:18 AM UTC
Duration
19h 36m
Detected by Pingoru
Jan 05, 2026, 11:42 AM UTC

Affected components

USEU

Update timeline

  1. investigating Jan 05, 2026, 11:42 AM UTC

    We are aware of and actively investigating erros that are impacting opening ticket to Vulcan support team via email. You may open tickets via the support form URL: https://support.vulcan.io/

  2. identified Jan 05, 2026, 05:04 PM UTC

    We have identified the issue and are currently working on a fix. You may also open tickets via the support form URL: https://support.vulcan.io/

  3. resolved Jan 06, 2026, 07:18 AM UTC

    The issue has been resolved. We are sorry for the disruption and inconvenience.