Tenable incident

Tenable Web Application Scanning: Scans stay in "Pending"

Major Resolved View vendor source →

Tenable experienced a major incident on January 13, 2026 affecting AP-SYD-1 and BR01 and 1 more component, lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 11:09 AM UTC
Resolved
Jan 15, 2026, 01:07 AM UTC
Duration
1d 13h
Detected by Pingoru
Jan 13, 2026, 11:09 AM UTC

Affected components

AP-SYD-1BR01CA01FRAIN01JP01SINGUAE01UK-LON-1US-1A

Update timeline

  1. investigating Jan 13, 2026, 11:09 AM UTC

    We are aware of and actively investigating an issue with WAS scans appearing to stay in "Pending" status for certain users. We will provide periodic updates as our engineers continue working on this issue.

  2. investigating Jan 13, 2026, 11:12 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 13, 2026, 03:21 PM UTC

    We are continuing to investigate this issue.

  4. identified Jan 14, 2026, 01:25 AM UTC

    We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.

  5. identified Jan 14, 2026, 08:38 AM UTC

    Our engineering team is continuing to work on a fix for this issue.

  6. identified Jan 14, 2026, 02:31 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Jan 14, 2026, 11:47 PM UTC

    We have implemented a fix for the issue and are monitoring the recovery.

  8. resolved Jan 15, 2026, 01:07 AM UTC

    The issue has been resolved. We are sorry for the disruption and inconvenience.