TempWorks incident

Intermittent connection issues in Enterprise and Beyond

Minor Resolved View vendor source →

TempWorks experienced a minor incident on June 25, 2024 affecting Beyond and RDP Web Access and 1 more component, lasting 22h 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 03:07 PM UTC
Resolved
Jun 26, 2024, 01:38 PM UTC
Duration
22h 30m
Detected by Pingoru
Jun 25, 2024, 03:07 PM UTC

Affected components

BeyondRDP Web AccessRDP GatewayRDP Connection BrokerRDP Session Hosts

Update timeline

  1. investigating Jun 25, 2024, 03:07 PM UTC

    We are currently investigating this issue.

  2. identified Jun 25, 2024, 04:10 PM UTC

    We identified a potentially problematic ISP that was involved in a significant amount of reported client issues and have rerouted traffic. Please contact Support if you are still experiencing connectivity issues.

  3. monitoring Jun 26, 2024, 12:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 26, 2024, 01:38 PM UTC

    This incident has been resolved.