TempWorks experienced a major incident on July 19, 2024 affecting Enterprise Data Portals and RDP Session Hosts, lasting 8h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 19, 2024, 07:30 AM UTC
A software update from one of our security vendors has caused several TempWorks systems to stop responding properly. Our infrastructure team is actively working on addressing these systems, however, many systems may be less performant/redundant than normal and/or unavailable as this incident is progressing.
- identified Jul 19, 2024, 08:53 AM UTC
Our infrastructure team is continuing to roll out fixes to the remaining impacted systems. Due to the redundant nature of our infrastructure, most systems are still accessible to end users, although there may still be some impacts until the fixes have been completely rolled out.
- identified Jul 19, 2024, 10:11 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 19, 2024, 12:54 PM UTC
Our infrastructure team has completed rolling out the fix for this issue and are continuing to monitor for any additional impacts.
- resolved Jul 19, 2024, 04:01 PM UTC
This incident has been resolved.