Tempo incident

Some users unable to use Tempo

Major Ongoing View vendor source →

Tempo is currently experiencing a major incident affecting Capacity Planner and Timesheets and 1 more component, which began 10h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 05:31 AM UTC
Resolved
Ongoing
Duration
● 9h 48m
Detected by Pingoru
May 12, 2026, 05:31 AM UTC

Affected components

Capacity PlannerTimesheetsFinancial Manager

Update timeline

  1. investigating May 12, 2026, 05:31 AM UTC

    Status: Investigating Some users on affected instances are unable to use Tempo, while other users on the same instance are able to. The affected users will see the error `403 The app is not installed on this instance` if they open the browser's network tab and look for the `/rest/api/3/mypermissions` being called. We are investigating. Affected components Financial Manager (Partial outage) Capacity Planner (Partial outage) Timesheets (Partial outage)