TelNet Worldwide incident
WebEx services - Partial Outage for the US region -
TelNet Worldwide experienced a major incident on July 14, 2022, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 14, 2022, 06:18 PM UTC
Dear customer, Cisco engineering dept continues to work on restoring the affected services. In addition, some users may experience intermittent failures logging into Webex Control Hub. We will provide updates as they become available. IPfone Support.
- investigating Jul 14, 2022, 06:45 PM UTC
Cisco engineering continues to work on mitigation for the affected services. Webex for BroadWorks users may also experience issues with signing in and the provisioning of new accounts. Users who are utilizing Webex Developer API may also experience intermittent issues as well. All hands are on deck to restore services and we apologize for the inconvenience this may cause.
- identified Jul 14, 2022, 07:57 PM UTC
- Identified - Cisco engineering continues to address the issue and rollout fixes. Although some users may still experience intermittent failures, service availability is improving. All hands are currently on deck and are working to restore services. We apologize for the inconvenience this may cause.
- monitoring Jul 14, 2022, 09:46 PM UTC
Monitoring - Engineering has completed service remediation activities and services are now restored. We will continue to monitor to ensure service stability.
- monitoring Jul 14, 2022, 10:06 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 14, 2022, 10:06 PM UTC
Services remain healthy and stable and this issue is now resolved. We appreciate your patience while we addressed this service incident.