TelNet Worldwide experienced a major incident on July 28, 2022, lasting 8h 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 28, 2022, 05:26 PM UTC
Cisco engineering is working on mitigation for the affected services. Webex for BroadWorks users may also experience issues with signing in and instant messaging. Users who are utilizing Webex Developer API may also experience intermittent issues as well. All hands are on deck to restore services and we apologize for the inconvenience this may cause.
- investigating Jul 28, 2022, 06:07 PM UTC
WebEx app list of affected services: Room creation and management - Major Impact Send and read messages - Major Impact File sharing and viewing - Major Impact Client calling and meetings - Partial Impact Sign in and sign up - Major Impact Web and desktop apps - Major Impact Mobile apps - Major Impact Search - Major Impact Integrations - Major Impact
- investigating Jul 28, 2022, 08:47 PM UTC
The majority of services have been restored and are operational. Some users may still experience intermittent issues accessing their Webex board and devices. For users who are still unable to log into the Webex App, we recommend that you close and re-launch the Webex App.
- monitoring Jul 29, 2022, 12:02 AM UTC
A fix has been implemented by Cisco and we are currently monitoring the results.
- resolved Jul 29, 2022, 01:51 AM UTC
Services remain healthy and stable and this issue is now resolved. We appreciate your patience while we addressed this service incident.