Telerivet experienced a notice incident on August 30, 2017, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 30, 2017, 02:49 AM UTC
A load balancer serving the Telerivet REST API stopped routing external traffic to Telerivet's servers at 02:29 UTC, causing all REST API requests to fail. Telerivet updated the DNS entries at 02:37 UTC to bypass this load balancer, and the REST API should now be working again. Telerivet is continuing to monitor networking issues within our primary datacenter.
- resolved Aug 30, 2017, 06:33 AM UTC
The networking problem with the REST API load balancer has been resolved by Google Compute Engine. No further networking issues have been observed or reported for the past 3 hours.