Telerivet experienced a notice incident on January 12, 2021 affecting Web Dashboard and REST API, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Web DashboardREST API
Update timeline
- investigating Jan 12, 2021, 03:01 PM UTC
Telerivet is currently experiencing intermittent issues with database connectivity which could impact message delivery and service processing. We are currently investigating this issue.
- monitoring Jan 12, 2021, 04:23 PM UTC
The issue with intermittent database connectivity appears to have been triggered by a software update. Telerivet has reverted this update and is continuing to investigate the issue.
- resolved Jan 13, 2021, 06:45 PM UTC
Telerivet has not encountered any issues with database connectivity since reverting the software update yesterday. All systems are operating normally.