Telerivet experienced a notice incident on November 24, 2021 affecting Web Dashboard, lasting 16h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Web Dashboard
Update timeline
- identified Nov 24, 2021, 12:05 PM UTC
Telerivet is currently experiencing delays updating search indexes for contacts and messages. After adding or updating contacts, the updated contacts may not appear in the Telerivet web app immediately. Searching for messages may not return new results.
- identified Nov 24, 2021, 12:41 PM UTC
Telerivet has implented an update to prioritize indexing of contacts. New and updated contacts are now appearing in search without a significant delay.
- resolved Nov 25, 2021, 04:20 AM UTC
Telerivet has deployed a fix to improve performance of indexing new messages for search. New messages are currently being indexed without a delay.