Teem incident
Eventboard on iOS version 2.10.6: If a room is not checked in the timer counts up
Teem experienced a critical incident on October 16, 2019 affecting EventBoard, lasting 5d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2019, 09:03 PM UTC
We are again seeing the issue on Eventboard where once an event check-in time expires, two things occur: 1. the device does not release the room 2. once the counter reaches zero, it will start to count up rather than down. This affects devices running iOS and Eventboard versions 2.10.4 and 2.10.6. This does not affect Android. Our team is working to identify the root cause and implement a solution. Next Update: 7 PM MT/9 PM ET
- investigating Oct 17, 2019, 12:15 AM UTC
Teem is continuing to investigate the issues. Additional updates will follow as progress is made Next update: As progress is made
- identified Oct 17, 2019, 08:12 PM UTC
The issue has been identified and an update created. Once testing and approval by Apple complete v2.10.7 will be made available.
- monitoring Oct 18, 2019, 04:11 PM UTC
Eventboard v 2.10.7 is now available in the App Store and corrects both issues. Teem will continue to monitor results throughout the day.
- monitoring Oct 18, 2019, 04:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2019, 09:09 PM UTC
The issue is confirmed resolved in Eventboard iOS v2.10.7. We’re sorry for the inconvenience this caused. If you have any further questions, please open a Support ticket.