Teem experienced a major incident on July 15, 2020 affecting Google Apps Calendar, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2020, 02:55 PM UTC
We are aware of an issue affecting customers using Google Calendar for room calendars. The stated issue is either a 429 error or an error stating "Too Many Requests". The issue presents on Eventboard devices where events are not syncing. This may manifest as a problem on other surfaces associated with Google Calendar events. We are investigating at this time.
- investigating Jul 15, 2020, 06:49 PM UTC
We have identified a potential issue with a vendor API that is contributing to this problem. Our engineering team will continue to investigate until a definitive root cause is identified, and a solution to then follow.
- monitoring Jul 15, 2020, 10:52 PM UTC
We have deployed a workaround to resolve this issue and are monitoring the deployed fix.
- resolved Jul 16, 2020, 03:14 PM UTC
This incident has been resolved.