Teem experienced a major incident on June 27, 2022 affecting Exchange Sync, lasting 16h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 27, 2022, 04:26 PM UTC
Our teams have identified an issue with Exchange sync. We are actively working on find the root cause. We will provide an update in the next hour.
- monitoring Jun 27, 2022, 06:03 PM UTC
A fix has been implemented for this issue. However, you may experience a delay in calendar updates as the system is trying to catch up.
- monitoring Jun 27, 2022, 10:50 PM UTC
The issue has been partially resolved. Customers may continue experiencing issues with Exchange Sync. The errors that still remain should clear out automatically. However, the immediate fix for that would be to complete a force sync to calendars and the errors will clear out. If customers continue to experience this issue, please contact customer support.
- resolved Jun 28, 2022, 03:03 PM UTC
After monitoring systems, the errors have cleared themselves out after the sync on the exchange adapters have caught up. All issues have been resolved.