Teem experienced a minor incident on October 13, 2022 affecting Google Apps Calendar and Exchange Sync, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 12, 2022, 08:52 PM UTC
We are currently investigating an issue with O365 & Google Calendar Not Syncing. We are aware that this issue may be residual due to a past incident that was reported, October 6, 2022. We will continue to update you. Our next update will be provided 7pm MST.
- investigating Oct 13, 2022, 01:01 AM UTC
Our engineering team continues to investigate this issue. The next update will be provided at 11pm MST.
- investigating Oct 13, 2022, 05:05 AM UTC
Our engineering team continue to actively investigate the root cause of this issue. The next update provided will be at 3am MST.
- investigating Oct 13, 2022, 09:01 AM UTC
Our engineering team continues to investigate this issue. We will have another update at 7am MST.
- investigating Oct 13, 2022, 01:54 PM UTC
Our engineering team continues to investigate this issue. We will have another update at 12pm MST.
- investigating Oct 13, 2022, 06:28 PM UTC
Our engineering team continues to investigate this issue. We will have another update at 4:30pm MST.
- identified Oct 13, 2022, 10:32 PM UTC
The issue has been identified and the team is working on implementing a fix. Our next update will be at 8:30pm MST.
- monitoring Oct 14, 2022, 01:29 AM UTC
A fix has been implemented. We’re moving to monitoring and will update at 8:30 mst. We appreciate the patience was we’ve worked through this issue.
- monitoring Oct 14, 2022, 02:40 AM UTC
A fix has been implemented. We will continue to monitor and will provide updates. Our support team will also be reaching out to confirm resolution with all customers affected by O365 & Google Calendar Not Syncing. We appreciate your patience as we’ve worked through this issue. Our next update will be 12:30am mst.
- monitoring Oct 14, 2022, 02:40 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 14, 2022, 12:16 PM UTC
While this issue may appear to be resolved, support will continue monitoring all customers that have been affected by the Calendar Sync disruption. If you continue experiencing these issues. Please reach out to our support team at [email protected].