Teem experienced a notice incident on June 12, 2024, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 12, 2024, 05:11 PM UTC
We are currently investigating an issue with Insights not generating data. Our internal team is currently investigating to determine the cause of the disruption. The next update will be posted at 4:10pm CST.
- investigating Jun 12, 2024, 09:14 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2024, 02:05 AM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2024, 06:59 AM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2024, 12:55 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2024, 05:13 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2024, 09:20 PM UTC
Our engineering team continues to investigate the inability pull data from Insights. We appreciate your patience as we work through this.
- resolved Jun 14, 2024, 06:37 PM UTC
We appreciate your patience and are pleased to share that our team has identified the source of the Insight data disruption and is implementing a fix. We are responding directly to open tickets with details on the resolution for specific customer environments and will continue to monitor overall Insights performance. For further questions, please reach out to our dedicated support team. Thank you.