Teem incident
S2- All day bookings made through the Outlook plugin are not reflecting as expected.
Teem experienced a notice incident on April 15, 2025, lasting 6d 13h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 14, 2025, 05:15 PM UTC
We are currently investigating an issue with Teem. We will update you when we have more information.
- identified Apr 15, 2025, 06:26 AM UTC
Our engineering team has identified inconsistent time zone behavior for all-day bookings via Plugin and is working to validate the impact across all customers. Users can continue to make bookings via https://app.teem.com/ or directly from the device while we work on addressing the issue. We shall keep you informed as soon as more information becomes available. Thank you for your continued patience and understanding.
- identified Apr 15, 2025, 02:55 PM UTC
Our engineering team has identified that the issue is occurring only with bookings made via the Outlook plugin for whole-day events where impersonation calendars are in use. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. Thank you for your continued patience and understanding.
- identified Apr 15, 2025, 07:07 PM UTC
Our engineering team continues to work on implementing a solution occurring only with bookings made via the Outlook plugin for whole-day events where impersonation calendars are in use. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- identified Apr 15, 2025, 11:27 PM UTC
Our engineering team continues to work on implementing a solution occurring only with bookings made via the Outlook plugin for whole-day events where impersonation calendars are in use. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- identified Apr 16, 2025, 03:11 AM UTC
Our engineering team continues to work on implementing a solution occurring only with bookings made via the Outlook plugin for whole-day events where impersonation calendars are in use. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- identified Apr 16, 2025, 09:46 AM UTC
We are actively investigating an issue affecting all-day bookings. Our Development team is working on a solution. We'll share more updates as soon as they become available. Thank you for your continued patience and understanding.
- identified Apr 16, 2025, 07:01 PM UTC
Our engineering team continues to work on the issue affecting all-day bookings. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- identified Apr 16, 2025, 11:00 PM UTC
Our engineering team has developed a fix, and it is now being tested internally. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- identified Apr 17, 2025, 03:17 AM UTC
Our QA team are continuing to test this issue internally. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- identified Apr 17, 2025, 07:00 PM UTC
Our QA team continues to test this issue internally. Users can continue to make bookings via https://app.teem.com or directly from the device while we work on resolving the issue. We will keep you informed as soon as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.
- monitoring Apr 21, 2025, 03:09 PM UTC
A fix has been developed and applied to production. We are actively monitoring the situation to ensure continued stability and performance. If you’re still experiencing any issues, please reach out to our support team through your existing support case on the Customer Hub, or create a new one if none exists. We will continue to monitor the situation for the next 8 hours before marking it as resolved. Thank you for your patience.
- monitoring Apr 21, 2025, 07:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 21, 2025, 07:34 PM UTC
This issue is currently resolved with a release that happened last night. After confirmation we are going to be closing out this Status Page. We appreciate all the patience with our customer base as we have worked diligently to get this update out.