TechWolf incident

US SEAPI requests fail with 401 Unauthorized

Critical Resolved View vendor source →

TechWolf experienced a critical incident on November 18, 2025 affecting Console - US and Skill Engine API - US and 1 more component, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:27 PM UTC
Resolved
Nov 18, 2025, 08:08 PM UTC
Duration
4h 40m
Detected by Pingoru
Nov 18, 2025, 03:27 PM UTC

Affected components

Console - USSkill Engine API - USEvaluation Tool - USSkill Assistant - USIntegrations - US

Update timeline

  1. investigating Nov 18, 2025, 03:27 PM UTC

    All requests to SEAPI fail for US tenants with 401 Unauthorized. Engineers are looking into the root cause, more information will be provided when available.

  2. monitoring Nov 18, 2025, 04:00 PM UTC

    The root cause has been identified as an issue with JWK hosting by our authentication provider. The issue has been mitigated and all services are now operational. We continue to monitor the situation closely.

  3. resolved Nov 18, 2025, 08:08 PM UTC

    This incident has been resolved.