TecAlliance TecDoc incident

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert

Critical Resolved View vendor source →

TecAlliance TecDoc experienced a critical incident on May 27, 2025 affecting US-West-2 and Region AWS US-West-2, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 05:03 AM UTC
Resolved
May 27, 2025, 05:07 AM UTC
Duration
4m
Detected by Pingoru
May 27, 2025, 05:03 AM UTC

Affected components

US-West-2Region AWS US-West-2

Update timeline

  1. investigating May 27, 2025, 05:03 AM UTC

    HTTP Server Error 503 Service Unavailable The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience. Time (UTC) : 2025-05-27T04:58:15

  2. resolved May 27, 2025, 05:07 AM UTC

    This incident has been resolved.