TecAlliance TecDoc incident

TecDoc Web Service Region Specific Requests send to EU-Central-1 has an alert

Critical Resolved View vendor source →

TecAlliance TecDoc experienced a critical incident on May 31, 2024 affecting EU-Central-1 and Region AWS EU-Central-1, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 12:00 PM UTC
Resolved
May 31, 2024, 12:04 PM UTC
Duration
3m
Detected by Pingoru
May 31, 2024, 12:00 PM UTC

Affected components

EU-Central-1Region AWS EU-Central-1

Update timeline

  1. investigating May 31, 2024, 12:00 PM UTC

    Socket timeout, unable to connect to server The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the EU-Central-1 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience. Time (UTC) : 2024-05-31T11:55:00

  2. resolved May 31, 2024, 12:04 PM UTC

    This incident has been resolved.