TecAlliance TecDoc incident

TecDoc Web Service Region Specific Requests send to EU-Central-1 has an alert

Critical Resolved View vendor source →

TecAlliance TecDoc experienced a critical incident on May 31, 2024 affecting EU-Central-1 and Region AWS EU-Central-1, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 12:54 PM UTC
Resolved
May 31, 2024, 01:32 PM UTC
Duration
37m
Detected by Pingoru
May 31, 2024, 12:54 PM UTC

Affected components

EU-Central-1Region AWS EU-Central-1

Update timeline

  1. investigating May 31, 2024, 12:54 PM UTC

    Socket timeout, unable to connect to server The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the EU-Central-1 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience. Time (UTC) : 2024-05-31T12:49:00

  2. resolved May 31, 2024, 01:32 PM UTC

    This incident has been resolved.

  3. postmortem Jun 07, 2024, 09:32 AM UTC

    Dear TecDoc Community, ‌ We want to follow up on the recent service outages you experienced. We have taken several measures to address these issues and prevent future occurrences. The outages were caused by our system not handling bursts of requests properly, leading to a chain reaction that ultimately disrupted our services. After making adjustments to our setup, we have successfully addressed these issues. We want to let you know that we are committed to taking the necessary measures to prevent future outages. For your convenience, you can always check the status of our Catalogue Solutions on our dedicated status page: [https://status-tecdoc.tecalliance.net](https://status-tecdoc.tecalliance.net/) We deeply understand the inconvenience these service outages may have caused and sincerely apologize. ‌ Kind regards, The TecDoc team