TecAlliance TecDoc incident

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert

Critical Resolved View vendor source →

TecAlliance TecDoc experienced a critical incident on September 12, 2024 affecting US-West-2 and Region AWS US-West-2, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 03:19 PM UTC
Resolved
Sep 12, 2024, 03:24 PM UTC
Duration
4m
Detected by Pingoru
Sep 12, 2024, 03:19 PM UTC

Affected components

US-West-2Region AWS US-West-2

Update timeline

  1. investigating Sep 12, 2024, 03:19 PM UTC

    Socket timeout, unable to connect to server The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience. Time (UTC) : 2024-09-12T15:14:15

  2. resolved Sep 12, 2024, 03:24 PM UTC

    This incident has been resolved.