TecAlliance TecDoc incident

TecDoc Web Service Region Specific Requests send to US-West-2 has an alert

Critical Resolved View vendor source →

TecAlliance TecDoc experienced a critical incident on October 10, 2024 affecting US-West-2 and Region AWS US-West-2, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 06:37 AM UTC
Resolved
Oct 10, 2024, 06:40 AM UTC
Duration
2m
Detected by Pingoru
Oct 10, 2024, 06:37 AM UTC

Affected components

US-West-2Region AWS US-West-2

Update timeline

  1. investigating Oct 10, 2024, 06:37 AM UTC

    HTTP Server Error 503 Service Unavailable The engineering team is investigating an issue with our TecDoc Web Service. During this time, users may experience some latency issues when accessing their regionally specific requests sent through the US-West-2 region. We apologize for the inconvenience and will share any updates once we have more information. Thank you for your patience. Time (UTC) : 2024-10-10T06:32:15

  2. resolved Oct 10, 2024, 06:40 AM UTC

    This incident has been resolved.