Is Tebex Down Right Now? Live Tebex Status & Outages | IsDown incident

Elevated declined payments

Is Tebex Down Right Now? Live Tebex Status & Outages | IsDown experienced a minor incident on August 15, 2023 affecting Tebex (Checkout), lasting 6h 49m. The incident has been resolved; the full update timeline is below.

Started: Aug 15, 2023, 06:36 AM UTC
Resolved: Aug 15, 2023, 01:25 PM UTC
Duration: 6h 49m
Detected by Pingoru: Aug 15, 2023, 06:36 AM UTC

Affected components

Tebex (Checkout)

Update timeline

investigating Aug 15, 2023, 06:36 AM UTC

We are aware of an issue with elevated levels of declined payments occurring. This is caused by an incorrect configuration of one of our risk engines. We are working on resolving this and will update everyone as soon as possible.
resolved Aug 15, 2023, 01:25 PM UTC

Decline rates are at normal levels for the last several hours. We continue to monitor the system closely. If you notice any false positives, please reach out to our customer support and we will investigate as a priority. We apologise for the issues caused by this morning's episode. Acceptance rates are one of the most important aspects of Tebex, and our team are ensuring this doesn't happen again.