Teamwork incident
Unexpected Teamwork Desk & Chat disruption in the US region
Teamwork experienced a major incident on August 14, 2025 affecting Teamwork Desk - US Region and Teamwork Chat - US Region, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Teamwork Desk - US RegionTeamwork Chat - US Region
Update timeline
- investigating Aug 14, 2025, 04:40 PM UTC
We are currently investigating an unexpected infrastructure issue affecting users of Teamwork Desk & Teamwork Chat in the US region.
- monitoring Aug 14, 2025, 05:12 PM UTC
We identified the root cause and deployed a mitigation fix. We are now monitoring to ensure services restore fully for all customers affected.
- resolved Aug 14, 2025, 05:42 PM UTC
This incident has been resolved.