Teamtailor had 12 outages in the last 2 years totaling 167h 1m of downtime — averaging 0.5 incidents per month.
There were 12 Teamtailor outages since October 3, 2024 totaling 167h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between approximately 12:15 and 12:30 CEST some customers in the North America region experienced slow response times and errors when accessing Teamtailor and career sites. The cause was high database load from a large data import. The import was paused and performance returned to normal. We apologise for any inconvenience.
Between approximately 11:25 and 11:31 CEST some customers in the EU region experienced errors when accessing Teamtailor and career sites. The cause was high database load. The issue has been identified and resolved. We apologise for any inconvenience.
Between approximately 15:15 and 15:27 CEST, some customers in the EU region experienced slow response times and intermittent errors when using Teamtailor and career sites. The issue briefly returned around 17:25 CEST, when some career sites did not load. The cause was high database load. Systems have been operating normally since approximately 17:30 CEST. We apologise for any inconvenience.
Between approximately 08:50 and 11:30 CEST, customers may have experienced general slowness across the platform and delays in background processing (e.g. resume parsing and other queued actions). The cause was a misconfigured recurring job that allowed overlapping runs, which blocked the background job queue and increased database load. We restarted the affected workers, corrected the job configuration, and added a database index to reduce load. Systems have been operating normally since approximately 11:30 CEST. We apologize for the inconvenience.
We are currently investigating this issue.
Issue has been identified, the application will enter maintenance for a short moment.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing issues with our marketing website (www.teamtailor.com) being unavailable due to an SSL certificate error. Career sites, the ATS and the API are not affected. We are investigating the issue.
The issue has been identified - an SSL certificate renewal did not include the teamtailor.com domain. A new certificate is being issued and deployed.
A new SSL certificate has been deployed and www.teamtailor.com is fully available again. This incident is resolved.
We experienced intermittent errors affecting image uploads and display across the platform, including profile pictures and the image/media library in settings and the career site editor. Affected requests returned a temporary error (HTTP 503). The issue was caused by a problem with one of our external service providers, who we have contacted. Error rates have dropped significantly since the peak earlier today and the service is recovering. We are continuing to monitor closely to confirm full recovery.
This issue has been resolved. The problem with our external service provider has been fixed, error rates have returned to zero, and image uploads and display are operating normally again across all regions. Thank you for your patience.
We are currently experiencing issues with slow response times on our EU region. We are investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
A fix has been deployed. Background processing is catching up and we are monitoring the recovery of any queued actions. Some actions may still take longer than usual while the queue drains.
This incident has been resolved, all system features are back to normal.
We are currently having issues with Insights (our analytics backend). It looks like no data has been ingested since July 25th. We are currently working on getting it running again now. We don't expect any data has been lost due to this, but it will take some time for the system to catch up with the past week's data once it's up and running again.
We are continuing to monitor for any further issues.
Based on the current ingestion rate, we estimate that all queued up data will be ingested by around 6 AM CET tomorrow (July 31th).
Most of the queued events and data have been ingested by the Analytics backend, but there is still some remaining data to process before everything is fully updated.
Visitor data is still being slowly imported. We are working on speeding it up, but no ETA available yet.
All queued up data and events have been imported and processed. All Analytics features and information are working as expected.
This incident has been resolved.
We are currently experiencing issues with our real time service, which is unfortunately is causing issues with some functionality within our application. We are in contact with our provider to alleviate the issue.
We have been monitoring the situation for a while and will continue to do so.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing problems to access career sites on with custom domain names
Career sites using a teamtailor sub-domains (company-name.teamtailor.com) works as usual. We continue to investigate
Our service provider has found and corrected the issue, we are monitoring the issue for now.
Incident has been resolved and everything is deemed operational again. Thank you for your patience!