TeamSnap experienced a major incident on July 2, 2019 affecting TeamSnap iOS and TeamSnap Android and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2019, 02:30 PM UTC
We have identified an issue with a hosting provider outage that is causing intermittent connection issues with sites worldwide, including TeamSnap’s mobile and web apps. We are monitoring the situation and will update as soon as we have more information.
- monitoring Jul 02, 2019, 04:09 PM UTC
Our hosting provider is no longer experiencing an outage and TeamSnap should be working as expected. We are monitoring systems to ensure everything is fully resolved. If you are still experiencing problems, please reach out to our support team here: https://helpme.teamsnap.com/?solvvy=true.
- resolved Jul 02, 2019, 06:33 PM UTC
We have been monitoring systems and can confirm the connectivity issues related to our hosting provider outage are completely resolved. Thank you for your patience.