TeamSnap experienced a minor incident on March 12, 2020 affecting Email/SMS Delivery, lasting 6h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2020, 09:01 PM UTC
We are currently experiencing a 30-40 minute delay in TeamSnap emails sending. We are working to identify the root cause. We will post an update as we have more information.
- monitoring Mar 13, 2020, 12:26 AM UTC
TeamSnap emails sent from the Messages tab are delivering as expected. We are still experiencing delays with emails being sent from event or game changes. We will post an update as we have more information. Thank you for your patience.
- resolved Mar 13, 2020, 03:59 AM UTC
Email delivery and Team Chat notification issues have been resolved. All email messages and push notifications should have delivered. We sincerely apologize for the inconvenience. Please reach out to our support team if you are still experiencing an issue: https://helpme.teamsnap.com/?solvvy=true.