TeamSnap experienced a minor incident on September 10, 2020 affecting Email/SMS Delivery, lasting 5h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2020, 07:47 PM UTC
We are currently investigating a delay in email and game reminder processing and delivery.
- investigating Sep 10, 2020, 09:06 PM UTC
We are continuing to investigate this issue and will provide updates as we know more.
- identified Sep 10, 2020, 11:03 PM UTC
We are continuing to work on this issue with our email partner and pushing through some work arounds in the meantime. Alerts are now caught up. Emails are running approximately 2 hrs behind. Event/Game Reminders are running approximately 4-6 hrs behind. We will provide additional updates as we have them.
- monitoring Sep 10, 2020, 11:57 PM UTC
A fix has been implemented and we are currently monitoring the backlog of messages being sent.
- resolved Sep 11, 2020, 12:57 AM UTC
This incident is resolved, all emails and event reminders from the backlog have been sent and new messages are processing as normal.