TeamSnap incident

Server Error - Unable to Connect

Critical Resolved View vendor source →

TeamSnap experienced a critical incident on October 1, 2020 affecting TeamSnap iOS and TeamSnap Android and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2020, 06:59 AM UTC
Resolved
Oct 01, 2020, 07:50 AM UTC
Duration
51m
Detected by Pingoru
Oct 01, 2020, 06:59 AM UTC

Affected components

TeamSnap iOSTeamSnap AndroidTeam/League WebsiteAPI/Mobile AppsTournamentsEmail/SMS DeliveryPush NotificationsCalendar Subscription ServiceTeamSnap PaymentsTeamSnap Customer Experience (Help Center and Support)

Update timeline

  1. identified Oct 01, 2020, 06:59 AM UTC

    We are currently experiencing a connection error due to maintenance being completed on our server. We will continue to post updates while this maintenance is completed.

  2. monitoring Oct 01, 2020, 07:30 AM UTC

    Maintenance is being wrapped up and systems are coming back online. We will continue to monitor to ensure all systems are operational.

  3. resolved Oct 01, 2020, 07:50 AM UTC

    Maintenance is complete and all systems are operational.