TeamSnap experienced a minor incident on September 8, 2021 affecting TeamSnap iOS and TeamSnap Android and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2021, 01:55 PM UTC
We are currently investigating an issue causing connectivity issues and the inability to connect to the server. We will continue to update as we know more.
- identified Sep 08, 2021, 02:03 PM UTC
We have determined the root cause of the connectivity issues. Some members are unable to connect to servers via mobile and web apps. We are working to fix the issue as quickly as possible. We will post an update within the next 30 minutes.
- identified Sep 08, 2021, 02:29 PM UTC
We are still working on a fix that will resolve the connectivity issues. We appreciate your patience. We will post an update within the next 30 minutes.
- identified Sep 08, 2021, 03:16 PM UTC
We are still working on a fix that will resolve the connectivity issues. We appreciate your patience. We will post an update within the next 30 minutes.
- identified Sep 08, 2021, 03:47 PM UTC
We are still working on a fix that will resolve the connectivity issues. We appreciate your patience. We will post an update within the next 30 minutes.
- identified Sep 08, 2021, 04:19 PM UTC
We are still working on a fix that will resolve the connectivity issues completely. We appreciate your patience. We will post an update within the next 30 minutes.
- monitoring Sep 08, 2021, 04:39 PM UTC
We have deployed a fix to resolve the connectivity issues. We are monitoring to ensure systems and access are coming back as expected. We will continue to post updates to our status page.
- monitoring Sep 08, 2021, 05:20 PM UTC
We are continuing to monitor the fix to ensure systems are running as expected. All systems should be operational again, you may need to log out and back into TeamSnap. We will continue to post updates to our status page.
- resolved Sep 08, 2021, 05:43 PM UTC
The issue is resolved and you should no longer experience intermittent connectivity issues. You may need to log out and back in. We sincerely apologize for the inconvenience. Please reach out to our support team if you are still experiencing an issue: https://helpme.teamsnap.com.