TeamSnap incident

Investigating sporadic issues accepting an invite

Minor Resolved View vendor source →

TeamSnap experienced a minor incident on March 9, 2022 affecting TeamSnap iOS and TeamSnap Android and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2022, 03:36 PM UTC
Resolved
Mar 09, 2022, 06:09 PM UTC
Duration
2h 33m
Detected by Pingoru
Mar 09, 2022, 03:36 PM UTC

Affected components

TeamSnap iOSTeamSnap AndroidTeam/League Website

Update timeline

  1. investigating Mar 09, 2022, 03:36 PM UTC

    We are currently investigating reports from users being unable to accept an invite and set up a new account. They are seeing a message that their username or password is not recognized.

  2. investigating Mar 09, 2022, 03:56 PM UTC

    We are continuing to investigate this sporadic issue, if you have any trouble accepting your invite, please contact TeamSnap Support.

  3. resolved Mar 09, 2022, 06:09 PM UTC

    We haven't seen any additional occurrences, if you have any trouble with your invite, please reach out to TeamSnap Support via the help icon in the lower right of the web app.