TeamSnap experienced a minor incident on July 8, 2022 affecting TeamSnap Customer Experience (Help Center and Support), lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
TeamSnap Customer Experience (Help Center and Support)
Update timeline
- investigating Jul 08, 2022, 09:58 PM UTC
We are currently experiencing an outage of our Help Center. We are actively working with our Help Center provider to resolve this as quickly as possible. You can still reach support, by logging into your TeamSnap account and using the help icon in the lower right of your screen. Updates from our provider can be found here: https://status.helpscout.com/incidents/4wnlmjm4mfvr
- monitoring Jul 08, 2022, 09:59 PM UTC
A fix has been implemented and the Help Center is back online. We will continue to monitor for any further issues.
- resolved Jul 08, 2022, 10:13 PM UTC
This incident has been resolved.