TeamSnap experienced a notice incident on February 14, 2024 affecting Team/League Website, lasting 21d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 14, 2024, 09:11 PM UTC
We are currently experiencing a service disruption with our TeamSnap websites. We are working to identify the root cause and fix the problem. We will post an update within the next 30 minutes.
- investigating Feb 14, 2024, 09:43 PM UTC
We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 30 minutes
- investigating Feb 14, 2024, 10:14 PM UTC
We are continuing to investigate the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 30 minutes.
- investigating Feb 14, 2024, 10:47 PM UTC
We are continuing to investigate the TeamSnap websites service disruption. We will continue to post updates to our status page. We apologize for the inconvenience, and appreciate your patience. We will post an update later this evening.
- investigating Feb 15, 2024, 03:18 AM UTC
Our teams continue to investigate the TeamSnap websites service disruption. We apologize for the inconvenience, and appreciate your patience.
- investigating Feb 15, 2024, 01:17 PM UTC
We are continuing to investigate the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes.
- investigating Feb 15, 2024, 02:30 PM UTC
We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes
- investigating Feb 15, 2024, 04:20 PM UTC
We are still in the process of investigating the root cause of TeamSnap websites service disruption. We will continue to post updates to our status page. Thank you for your patience. We will post an update within the next 60 minutes
- identified Feb 15, 2024, 04:41 PM UTC
We have determined the root cause of the TeamSnap sites service disruption. We are working to fix the issue as quickly as possible; websites should begin restoring over the next few hours. We will post an update within the next 60 minutes.
- identified Feb 15, 2024, 06:22 PM UTC
Our team is working to resolve any remaining sites as quickly as possible; websites should begin restoring over the next few hours. We will post an update within the next 60 minutes.
- identified Feb 15, 2024, 09:08 PM UTC
Our team is still working quickly to update impacted sites; websites have begun restoring as we correct the issues. Please check back for additional updates. We will post an update within the next 60 minutes.
- identified Feb 15, 2024, 09:33 PM UTC
About 50% of impacted websites have been restored; we anticipate full recovery within the next 3 hours. An update will be posted here when full restoration has been completed.
- monitoring Feb 16, 2024, 12:36 AM UTC
We have deployed a fix to resolve the TeamSnap websites service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.
- identified Feb 16, 2024, 02:00 AM UTC
We have deployed a fix to resolve the TeamSnap websites service disruption; while this has restored most sites, we are still working on full resolution. We will continue to post updates to our status page.
- monitoring Feb 16, 2024, 04:01 PM UTC
We have deployed a fix to resolve the TeamSnap websites service disruption; while this has restored most sites, we are still working on full resolution. While we are completing this work, please note you may experience some latency with your sites. We will post an update within the next 60 minutes.
- monitoring Feb 16, 2024, 05:24 PM UTC
We have deployed a fix to resolve the TeamSnap websites service disruption. We are monitoring to ensure systems are running as expected. We will continue to post updates to our status page.
- monitoring Feb 20, 2024, 10:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 06, 2024, 09:15 PM UTC
This incident has been resolved.