TeamSnap incident

Intermittent issues with login and payment features

Minor Resolved View vendor source →

TeamSnap experienced a minor incident on November 4, 2019 affecting Team/League Website and TeamSnap Payments, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2019, 06:28 PM UTC
Resolved
Nov 04, 2019, 09:05 PM UTC
Duration
2h 37m
Detected by Pingoru
Nov 04, 2019, 06:28 PM UTC

Affected components

Team/League WebsiteTeamSnap Payments

Update timeline

  1. identified Nov 04, 2019, 06:28 PM UTC

    One of our system partners is experiencing intermittent issues. This is affecting the ability to log into TeamSnap's web app, as well as payment collection via invoicing and registration features. We are monitoring this closely and working with our partner. We will post an update as soon as we have further information.

  2. resolved Nov 04, 2019, 09:05 PM UTC

    The issue our system partner was experiencing has been fixed and everything should be operating as expected. We apologize for the inconvenience. If you are still encountering any problems, please visit our Help Center and reach out to our support team: https://bit.ly/32ex8rS.