TeamRetro incident

Issue with SAML SSO first t...

Minor Resolved View vendor source →

TeamRetro experienced a minor incident on June 13, 2023 affecting TeamRetro application (secure.teamretro.com) and TeamRetro application (secure.eu.teamretro.com), lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 04:00 AM UTC
Resolved
Jun 14, 2023, 04:54 AM UTC
Duration
1d
Detected by Pingoru
Jun 13, 2023, 04:00 AM UTC

Affected components

TeamRetro application (secure.teamretro.com)TeamRetro application (secure.eu.teamretro.com)

Update timeline

  1. investigating Jun 13, 2023, 04:00 AM UTC

    We've been seeing elevated error rates for first-time logins from SAML single sign on users. The issue has been identified and a fix is being prepared.

  2. resolved Jun 14, 2023, 04:54 AM UTC

    A fix has been deployed and tested. The issue is now resolved.