Teamleader incident

Issue with tickets in Teamleader Focus' Shared Inbox

Teamleader experienced a notice incident on June 20, 2025 affecting Teamleader Focus Web App and Ticketcloud and 1 more component, lasting 3d 2h. The incident has been resolved; the full update timeline is below.

Started: Jun 20, 2025, 06:58 AM UTC
Resolved: Jun 23, 2025, 09:43 AM UTC
Duration: 3d 2h
Detected by Pingoru: Jun 20, 2025, 06:58 AM UTC

Affected components

Teamleader Focus Web AppTicketcloudShared inbox

Update timeline

investigating Jun 20, 2025, 06:58 AM UTC

We are currently investigating an issue where tickets are not being forwarded to Teamleader Focus' Shared Inbox because of a 'block' coming from our ticketing provider. We are currently coordinating with our provider in order to solve the issue. Tickets can still be sent out from the Shared Inbox module, but replies on those tickets will not be forwarded to the Shared Inbox in Teamleader Focus. However, all the emails and replies to tickets you receive will still be in your email provider inbox, so we suggest using that to manage your emails for the time being. We will update the status page as soon as more information is available.
monitoring Jun 20, 2025, 02:44 PM UTC

A fix has been implemented and tickets are again being forwarded to the Teamleader Focus' Shared Inbox. We are monitoring the situation.
resolved Jun 23, 2025, 09:43 AM UTC

The issue has been resolved: all tickets are being forwarded to the Teamleader Focus' Shared Inbox.