Teamleader experienced a minor incident on May 10, 2021 affecting Teamleader Focus Web App and Invoicecloud and 1 more component, lasting 4d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2021, 07:22 AM UTC
We are experiencing slowness and we are investigating this as we speak. We will come back to you with an update within 30 minutes. We are sorry for the inconvenience and we thank you for your patience.
- investigating May 10, 2021, 08:03 AM UTC
We are continuing to investigate this issue.
- investigating May 10, 2021, 08:34 AM UTC
We are continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience.
- investigating May 10, 2021, 08:39 AM UTC
We are continuing to investigate this issue. We are sorry for the inconvenience and we thank you for your patience.
- investigating May 10, 2021, 09:24 AM UTC
Our nightly migration caused unforeseen consequences, with a Teamleader outage as a result. We are looking into fixing these consequences asap. We are sorry for the inconvenience and we thank you for your patience.
- monitoring May 10, 2021, 10:32 AM UTC
We identified the root cause and were able to put some improvements live. We are still looking into fixing some more small issues. If you don't notice a better performance yet, please try deleting cache and cookies from your browser. Thank you for bearing with us.
- monitoring May 10, 2021, 11:00 AM UTC
The performance issues should have been fixed, we'll keep on monitoring the situation closely. If you don't notice a better performance yet, please try deleting cache and cookies from your browser.
- identified May 10, 2021, 12:21 PM UTC
We have identified some additionals issues. We thank you for your patience
- identified May 10, 2021, 02:42 PM UTC
We put everything in place to keep the slowness to a minimum, while we are investigating further. Thank you for bearing with us.
- identified May 10, 2021, 03:46 PM UTC
We have processed our webhooks backlog. All webhooks should be received in realtime again.
- monitoring May 11, 2021, 07:46 AM UTC
The performance issues should have been fixed, we'll keep on monitoring the situation closely. We sincerely apologize for the inconvenience
- resolved May 14, 2021, 03:07 PM UTC
After carefully monitoring we are confident that the slowness caused after our database upgrade has been resolved.