Teamleader experienced a minor incident on May 31, 2021 affecting Teamleader Focus Web App, lasting 16d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 31, 2021, 09:42 AM UTC
We are experiencing some hiccoughs in slowness again as remainders of our database maintenance of 10/5 and we are investigating this as we speak. We are monitoring closely, for now the slowness should be over again. We are sorry for the inconvenience and we thank you for your patience.
- investigating Jun 01, 2021, 08:48 AM UTC
We are still experiencing some hiccoughs in slowness as remainders of our database maintenance of 10/5 and we are investigating this as we speak. For now the slowness should be over again, but it could come back. We are sorry for the inconvenience and we thank you for your patience.
- investigating Jun 01, 2021, 03:54 PM UTC
We are continuing to experience some hiccoughs in slowness as remainders of our database maintenance of 10/5. The slowness mostly should be under control, but small occurrences are still possible. Investigation is ongoing to find a permanent solution asap. We are sorry for the inconvenience and thank you for your patience.
- investigating Jun 03, 2021, 07:20 AM UTC
Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. Investigation is ongoing to find a permanent solution asap. We are sorry for the inconvenience and thank you for your patience.
- investigating Jun 07, 2021, 09:05 AM UTC
We are continuing to experience some hiccoughs in slowness. Investigation is ongoing to find a permanent solution asap. We are sorry for the inconvenience and we thank you for your patience.
- investigating Jun 09, 2021, 07:31 AM UTC
Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. Investigation is still ongoing to find a permanent solution asap. We are sorry for the inconvenience and thank you for your patience.
- investigating Jun 10, 2021, 07:45 AM UTC
Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. We are trialing a permanent solution with positive results so far. We are sorry for the inconvenience and thank you for your patience.
- investigating Jun 14, 2021, 02:46 PM UTC
Slowness is mostly under control for now, but it is still possible some hiccoughs might occur. We are trialing a permanent solution with positive results so far. We are sorry for the inconvenience and thank you for your patience.
- resolved Jun 17, 2021, 09:36 AM UTC
After some careful optimisations in our infrastructure we have been monitoring the performance of our platform and consider it to be fully operational again. We are sorry for any inconveniences caused.