Teamleader experienced a major incident on September 30, 2021 affecting Marketplace website and Shared inbox, lasting 15h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2021, 03:11 PM UTC
The redirect to our Teamleader Marketplace from the Teamleader app is currently not working, please use the direct link: https://marketplace.teamleader.eu/ Some of our integrations can not be added. There is a delay in the processing of tickets.
- investigating Sep 30, 2021, 03:31 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 30, 2021, 04:39 PM UTC
Our certificate provider, Let's Encrypt’s certificate expired today (30-Sep-2021). They switched over to their self-signed root certificate (ISRG X1) that does not support outdated browser versions. We already upgraded the certificate of our Marketplace, which should resolve all redirect issues to our Teamleader Marketplace. Users who have not updated their browsers and programmable frameworks (including OpenSSL (1.0.2)) after 2018 might experience issues to access Teamleader Focus. Below is a list of OS and web clients that will be affected: OpenSSL = 2.3.6 will work if served ISRG Root X1 cross-sign) Mozilla Firefox < 50 Ubuntu < 16.04 Debian < 8 Java 8 < 8u141 Java 7 < 7u151 NSS < 3.26 Amazon FireOS (Silk Browser) If you are using one of the above, please try updating to the latest version. In case you still encounter issues after upgrading, please contact [email protected] and mention your current browser/operation system version. Be aware, Mailgun (our ticketing and email routing provider) is experiencing the same issues and is investigating as we speak to upgrade their infrastructure. This is causing delays in ticket creation in Teamleader Focus.
- resolved Oct 01, 2021, 07:09 AM UTC
Users who have not updated their browsers and programmable frameworks (including OpenSSL (1.0.2)) after 2018 might experience issues to access Teamleader Focus. Below is a list of OS and web clients that will be affected: OpenSSL = 2.3.6 will work if served ISRG Root X1 cross-sign) Mozilla Firefox < 50 Ubuntu < 16.04 Debian < 8 Java 8 < 8u141 Java 7 < 7u151 NSS < 3.26 Amazon FireOS (Silk Browser) If you are using one of the above, please try updating to the latest version. In case you still encounter issues after upgrading, please contact [email protected] and mention your current browser/operation system version. The issue also has been resolved on the side of Mailgun (our ticketing and email routing provider). All delayed tickets have been created in Teamleader. If you still experience delays in ticket creation please contact us at [email protected] with specific examples. All redirect issues to our Teamleader Marketplace have been resolved.