Teamleader experienced a major incident on November 25, 2024 affecting Lead Capture Booster and Exchange Web Services and 1 more component, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2024, 08:42 AM UTC
There are currently issues with the Exchange Web Services and the Outlook upstream provider, which might impact our Outlook integrations. We are currently monitoring the situation to make sure that these services can be restored as soon as possible once available again.
- investigating Nov 25, 2024, 11:05 AM UTC
We are continuing to investigate this issue.
- identified Nov 25, 2024, 03:11 PM UTC
The issue has been identified and confirmed by our 3rd party provider Microsoft. Microsoft is currently deploying and monitoring a fix which should resolve the issue shortly.
- monitoring Nov 26, 2024, 07:55 AM UTC
The issues with the Exchange Web Services and the Outlook upstream provider seem to have been resolved for the time being, we're monitoring the situation; our services are operational again.
- resolved Nov 28, 2024, 08:13 AM UTC
The incident has been marked as resolved by Microsoft after an extensive monitoring. Everything regarding the Exchange Web Services and the Outlook upstream provider is working as expected.