TeamDynamix incident

Investigating ticket Description field shrinking in certain scenarios

Notice Resolved View vendor source →

TeamDynamix experienced a notice incident on October 10, 2023 affecting Web Interface, lasting 2d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2023, 05:06 PM UTC
Resolved
Oct 13, 2023, 12:23 PM UTC
Duration
2d 19h
Detected by Pingoru
Oct 10, 2023, 05:06 PM UTC

Affected components

Web Interface

Update timeline

  1. investigating Oct 10, 2023, 05:06 PM UTC

    We are currently looking into an issue where the Description field on a ticket form will shrink (and the editor bar disappears) when the form value is switched and possibly other scenarios. We appreciate your patience as this is investigated and corrected.

  2. resolved Oct 13, 2023, 12:23 PM UTC

    This issue was resolved with the deployment of a hotfix on Tuesday, October 10th, 2023 at 11:00pm ET.