TeamDynamix incident

Investigating issue with mail processing last night

Notice Resolved View vendor source →

TeamDynamix experienced a notice incident on November 9, 2023 affecting Email, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2023, 02:30 PM UTC
Resolved
Nov 09, 2023, 04:19 PM UTC
Duration
1h 48m
Detected by Pingoru
Nov 09, 2023, 02:30 PM UTC

Affected components

Email

Update timeline

  1. investigating Nov 09, 2023, 02:30 PM UTC

    We are currently investigating the root cause of mail monitors not processing emails early this morning. We will post updates as soon as more information is known.

  2. resolved Nov 09, 2023, 04:19 PM UTC

    Our team has identified an issue involving our hosting infrastructure that was at the root of this email monitoring problem. The issue seems to have self-resolved, and we are taking steps to address our infrastructure so this is prevented in the future. At this time the issue has been determined to be resolved.