TeamDynamix incident

Investigating an email monitoring issue with moving mail after processing

Notice Resolved View vendor source →

TeamDynamix experienced a notice incident on January 17, 2024 affecting Email, lasting 23h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2024, 04:48 PM UTC
Resolved
Jan 18, 2024, 03:56 PM UTC
Duration
23h 7m
Detected by Pingoru
Jan 17, 2024, 04:48 PM UTC

Affected components

Email

Update timeline

  1. investigating Jan 17, 2024, 04:48 PM UTC

    We are currenting investigating behavior with email monitors that is preventing records from being loaded after emails have already been processed. This issue is not preventing emails from getting processed, it just causes them not to get moved out of the inbox. We will provide further updates as they become available.

  2. resolved Jan 18, 2024, 03:56 PM UTC

    The issue with email monitors preventing records from being moved from the Inbox after emails have already been processed has now been resolved. Please let us know if you need anything further or are still seeing errors in your email monitor logs.