TeamDynamix incident

Investigating email monitor attachment issue

Minor Resolved View vendor source →

TeamDynamix experienced a minor incident on February 19, 2024 affecting Email and Email, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2024, 02:37 PM UTC
Resolved
Feb 19, 2024, 03:01 PM UTC
Duration
24m
Detected by Pingoru
Feb 19, 2024, 02:37 PM UTC

Affected components

EmailEmail

Update timeline

  1. investigating Feb 19, 2024, 02:37 PM UTC

    We are currently investigating an issue with email monitors failing to include attachments to tickets that get created.

  2. resolved Feb 19, 2024, 03:01 PM UTC

    Microservices for email monitoring attachment support have been re-deployed this morning to resolve the issue.