TeamDynamix experienced a minor incident on October 7, 2024 affecting Mobile App and Mobile App and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2024, 12:28 PM UTC
We are receiving reports of errors loading the Work Management web applications. Some users are reporting error "ERR_HTTP2_PROTOCOL_ERROR". We are working to diagnose the issue.
- investigating Oct 07, 2024, 01:15 PM UTC
We are working on rolling out a backend fix for this issue.
- monitoring Oct 07, 2024, 02:02 PM UTC
A fix has been implemented, no user action is required to resolve the issue. We are monitoring to ensure effectiveness and will update the status to resolved when the fix is confirmed successful.
- resolved Oct 07, 2024, 03:09 PM UTC
Firewall maintenance was recently completed to prioritize HTTP/2 connections for performance purposes. Certain versions of the Google Chrome browser were having difficulty establishing connection via HTTP/2. In this scenario, browsers should fall back to HTTP/1.1, yet that was not occurring successfully for many users running Google Chrome. Given the popularity of the Google Chrome browser, TeamDynamix has disabled HTTP/2 until further analysis can be performed. This fix is confirmed as successful.