TeamDynamix incident

Excessive Email monitoring errors and processing delays

Notice Resolved View vendor source →

TeamDynamix experienced a notice incident on October 23, 2024 affecting Email and Email, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2024, 05:42 PM UTC
Resolved
Oct 23, 2024, 05:42 PM UTC
Duration
—
Detected by Pingoru
Oct 23, 2024, 05:42 PM UTC

Affected components

EmailEmail

Update timeline

  1. resolved Oct 23, 2024, 05:42 PM UTC

    Yesterday evening the TeamDynamix email monitoring systems experienced a backup in our back-end infrastructure that required manual intervention to resolve. After intervention completed, the backup proceeded to clear up in a short matter of time. During the period that the backup was in progress, many errors were generated stating an email "couldn't be found or is in the wrong state". These should have ceased to occur as of late last night. The incident is considered already resolved and has been posted here for insight due to its impact.