TeamDynamix incident

Experiencing errors when accessing Sandbox

Minor Resolved View vendor source →

TeamDynamix experienced a minor incident on December 14, 2024 affecting Sandbox and Sandbox, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2024, 12:25 AM UTC
Resolved
Dec 16, 2024, 03:56 PM UTC
Duration
2d 15h
Detected by Pingoru
Dec 14, 2024, 12:25 AM UTC

Affected components

SandboxSandbox

Update timeline

  1. investigating Dec 14, 2024, 12:25 AM UTC

    We are investigating an issue where some Sandbox environments are presenting the following error: “We're sorry, but there has been an error in this application.”

  2. investigating Dec 14, 2024, 12:42 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 16, 2024, 03:56 PM UTC

    This issue was determined to be the result of a deploy issue from this weekend's maintenance deploy. We were able to pinpoint the issue and correct it as of Saturday morning. This is now considered resolved as of the correction from Saturday morning.