Jobs not syncing

Update timeline

1. investigating Feb 20, 2026, 04:43 PM UTC

   Status: Investigating Jobs are not syncing from integrations. We're aware of the issue and investigating. Affected components Mobile app (Degraded performance) Housecall Pro (Full outage)

2. identified Feb 20, 2026, 04:59 PM UTC

   Status: Identified We've identified the issue and are rolling out a fix now. Affected components Mobile app (Degraded performance) Housecall Pro (Full outage)

3. investigating Feb 20, 2026, 05:19 PM UTC

   Status: Investigating Jobs are not syncing. We're investigating the issue. Affected components Mobile app (Operational) Housecall Pro (Full outage)

4. identified Feb 20, 2026, 05:48 PM UTC

   Status: Identified Jobs are not syncing into TeamBuyIn. We are aware of the issue and working to resolve. Affected components Mobile app (Operational) Housecall Pro (Full outage)

5. monitoring Feb 20, 2026, 06:36 PM UTC

   Status: Monitoring This issue should be resolved. It may take several hours for the backlog to clear and all jobs to complete the sync process. We are monitoring as this process completes and will update once the backlog has cleared and operations have returned to normal. Affected components Mobile app (Operational) Housecall Pro (Operational)

6. resolved Feb 20, 2026, 07:29 PM UTC

   Status: Resolved This issue is resolved. It may take several hours for the backlog to clear and all jobs to complete the sync process. Please reach out to [email protected] "[email protected]": mailto:[email protected] if you have any further issues. Affected components Mobile app (Operational) Housecall Pro (Operational)