Tealium incident

Issues Updating Existing Moments API Engine Settings

Minor Resolved View vendor source →

Tealium experienced a minor incident on July 13, 2026 affecting User Interface and User Interface (Publish) and 1 more component, lasting 14h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 03:17 AM UTC
Resolved
Jul 13, 2026, 05:31 PM UTC
Duration
14h 13m
Detected by Pingoru
Jul 13, 2026, 03:17 AM UTC

Affected components

User InterfaceUser Interface (Publish)Cloud RegionsCloud Regions (Hong Kong (AP-East))Cloud Regions (Tokyo (APAC-Northeast))Cloud Regions (Sydney (AP-Southeast))Cloud Regions (Germany (EU-Central))Cloud Regions (Ireland (EU-West))Cloud Regions (Singapore (AP-Southeast))Cloud Regions (Virginia (US-East))

Update timeline

  1. identified Jul 13, 2026, 03:17 AM UTC

    We have identified an issue affecting Moments API where updates to existing engine settings may not persist after save and refresh, causing previous settings to remain in place. Data processing is not impacted, and new Moments API engines can still be created. Engineers are working on a fix and we will share additional updates as they become available.

  2. monitoring Jul 13, 2026, 05:12 PM UTC

    Engineers have deployed a fix and will continue to monitor.